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Jun. 11th, 2012 09:12 pmLoooooook I actually have things to post about.
Unfortunately, work related. But entertaining?
We have doors on either side of our store where you can come inside, and sometimes people get confused on where the line is for the register, since sometimes people linger on either sides of the register. Which is just... ughghaglkas. Really? You can't figure out how lines work? Well, no, I guess not. Because today: I finish up a transaction for a woman and send her on her merry way. Look up and see two other women lingering on either side of the register. I wait to see who steps forward first. Lady #1 does. I get her order, ring her up, and as soon as I finish...
Lady #2, to Lady #1: EXCUSE me, but you completely cut in front of me. I was here FIRST.
Lady #1: Oh, uhh... sorry? I just stepped up when the other lady was finished.
Lady #2: I WAS HERE FIRST. YOU CUT IN FRONT OF ME. I can't BELIEVE you, we were WAITING HERE, how did you not see us, for Christ's sake.
Lady #1: Are you... serious?
At this point I'm like... JFC. Lady #2 is causing a scene and ~verbally harassing another one of my customers. I'm the acting manager. Should I step in? Should I apologize on behalf Lady #1 to Ms. Crazy Pants? (Lol no.) Okay, so trying to diffuse the situation it is.
(Please also note that Lady #1 and Lady #2 were the only line that existed.)
Me: Um, okay, let's just move on, shall we? Can I get your drink order?
Lady #2: WHO DO YOU THINK YOU ARE. She cut in front of me and you're acting rude as hell when it's none of your business.
Me: ..........you're in my line, so...
Lady #2: Don't get uppity with me!! SO RUDE. I WANT TO SPEAK TO YOUR MANAGER.
Me: *Waves*
Lady #2: Oh, right of course we'll see about that.
And she stomps off. Her poor teenage son who was standing next to her the entire time looking like he wanted the floor to swallow him whole was overly nice when he ordered drinks from me. I feel really, really bad for the kid. They then sat down for about 15 minutes while she made a phonecall and I just marveled at the entire thing and then thought, WOW, I can see why she felt so strongly about being cut in front of because she's just so very very busy and has places to go. Yes. That must be it.
I had a coworker who was on the floor and a coworker who was off the floor witness the entire thing. The coworker who was off the floor overheard who she was on the phone with.
She called the corporate comment/complaint number. SHE CALLED CORPORATE TO COMPLAIN. Omg. I love it.
Two things: 1) she whipped that phone out and dialed that number like her butt was on fire. Without even looking it up. I get the feeling she's done this before many, many times. 2) she didn't even know my name, just told Corporate (from what the coworker overheard) she said that I was in HER line and that I'd better just DEAL WITH IT.
Ohhhh, Starbucks. Never a dull moment.
Unrelated note: I'm finishing up The Kite Runner which is quite good, and I think I'd like to finally undertake Game of Thrones next. I've heard some people say that it's better to read the first book and then watch the series, but I've also heard the opposite. Thoughts?
Unfortunately, work related. But entertaining?
We have doors on either side of our store where you can come inside, and sometimes people get confused on where the line is for the register, since sometimes people linger on either sides of the register. Which is just... ughghaglkas. Really? You can't figure out how lines work? Well, no, I guess not. Because today: I finish up a transaction for a woman and send her on her merry way. Look up and see two other women lingering on either side of the register. I wait to see who steps forward first. Lady #1 does. I get her order, ring her up, and as soon as I finish...
Lady #2, to Lady #1: EXCUSE me, but you completely cut in front of me. I was here FIRST.
Lady #1: Oh, uhh... sorry? I just stepped up when the other lady was finished.
Lady #2: I WAS HERE FIRST. YOU CUT IN FRONT OF ME. I can't BELIEVE you, we were WAITING HERE, how did you not see us, for Christ's sake.
Lady #1: Are you... serious?
At this point I'm like... JFC. Lady #2 is causing a scene and ~verbally harassing another one of my customers. I'm the acting manager. Should I step in? Should I apologize on behalf Lady #1 to Ms. Crazy Pants? (Lol no.) Okay, so trying to diffuse the situation it is.
(Please also note that Lady #1 and Lady #2 were the only line that existed.)
Me: Um, okay, let's just move on, shall we? Can I get your drink order?
Lady #2: WHO DO YOU THINK YOU ARE. She cut in front of me and you're acting rude as hell when it's none of your business.
Me: ..........you're in my line, so...
Lady #2: Don't get uppity with me!! SO RUDE. I WANT TO SPEAK TO YOUR MANAGER.
Me: *Waves*
Lady #2: Oh, right of course we'll see about that.
And she stomps off. Her poor teenage son who was standing next to her the entire time looking like he wanted the floor to swallow him whole was overly nice when he ordered drinks from me. I feel really, really bad for the kid. They then sat down for about 15 minutes while she made a phonecall and I just marveled at the entire thing and then thought, WOW, I can see why she felt so strongly about being cut in front of because she's just so very very busy and has places to go. Yes. That must be it.
I had a coworker who was on the floor and a coworker who was off the floor witness the entire thing. The coworker who was off the floor overheard who she was on the phone with.
She called the corporate comment/complaint number. SHE CALLED CORPORATE TO COMPLAIN. Omg. I love it.
Two things: 1) she whipped that phone out and dialed that number like her butt was on fire. Without even looking it up. I get the feeling she's done this before many, many times. 2) she didn't even know my name, just told Corporate (from what the coworker overheard) she said that I was in HER line and that I'd better just DEAL WITH IT.
Ohhhh, Starbucks. Never a dull moment.
Unrelated note: I'm finishing up The Kite Runner which is quite good, and I think I'd like to finally undertake Game of Thrones next. I've heard some people say that it's better to read the first book and then watch the series, but I've also heard the opposite. Thoughts?
