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caithreamThe end of September marks my three year "anniversary" of working at Starbucks. I was never a customer before I starting working there, and even now I don't really drink anything while I'm on or off work. I can tell you this: behind the counter, we gossip about customers a LOT. If you're a regular, you tip often, and are generally really nice, we'll bend over backwards to do pretty much anything for you. If you treat us like coffee robots, don't acknowledge us when we greet you, talk down to us, or are just plain rude, you're more than likely getting decaf'ed.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
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Date: 2009-09-03 02:42 pm (UTC)We know the baristas by name, we know who makes the best coffee and who to avoid. We don't tip here in Australia by nature, so whenever we have change, we put it in the tip bowl. But they get our return business because they're good at what they do, their coffee is great, and they treat their customers like friends.
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Date: 2009-09-04 02:02 am (UTC)But they get our return business because they're good at what they do, their coffee is great, and they treat their customers like friends.
That is EXACTLY what we (baristas) and managers want to hear. That's awesome! Before I started working at Starbucks I thought tipping baristas was stupid because it's not like you're in a restaurant, but it's honestly more like tipping a bartender who makes good conversation and a damn good drink. Which is definitely what I specialize it. ;D
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Date: 2009-09-04 04:11 pm (UTC)Oh they have a website.
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Date: 2009-09-04 04:31 pm (UTC)And that website is awesome! Next time I find myself in Australia, I am SO going there. ;D
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Date: 2009-09-04 04:38 pm (UTC)no subject
Date: 2009-09-04 04:44 pm (UTC)no subject
Date: 2009-09-04 04:50 pm (UTC)