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caithreamThe end of September marks my three year "anniversary" of working at Starbucks. I was never a customer before I starting working there, and even now I don't really drink anything while I'm on or off work. I can tell you this: behind the counter, we gossip about customers a LOT. If you're a regular, you tip often, and are generally really nice, we'll bend over backwards to do pretty much anything for you. If you treat us like coffee robots, don't acknowledge us when we greet you, talk down to us, or are just plain rude, you're more than likely getting decaf'ed.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
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Date: 2009-09-03 04:01 pm (UTC)I've always had very good experiences with the baristas. In fact, if anything, I would say that they are sometimes too accommodating. Like, if they happen to screw up my drink a little, they always just bend over backwards trying to offer me free drink coupons and making me a new drink but letting me have the messed up drink for free etc etc like I'll devour them whole if they don't. It's CRAZY. I'm always like, "lol, it's totally OK, guys. REALLY" and they never believe me. I will drink the accidental drink instead! It's a just as good, if not BETTER, alternative to what I actually ordered! It just makes me laaaaaugh ♥
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Date: 2009-09-05 07:43 pm (UTC)Haaa, yeah, that happens quite a bit. I think 'cause they drill it into our heads to be a "just say yes" company and whatnot. Mostly if I make a mistake or if the customer just orders wrong, I'll give them a Look and say "Are you suuuuure?" and just try not to hound them and stuff. I know that can get awkward, haha.