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caithreamThe end of September marks my three year "anniversary" of working at Starbucks. I was never a customer before I starting working there, and even now I don't really drink anything while I'm on or off work. I can tell you this: behind the counter, we gossip about customers a LOT. If you're a regular, you tip often, and are generally really nice, we'll bend over backwards to do pretty much anything for you. If you treat us like coffee robots, don't acknowledge us when we greet you, talk down to us, or are just plain rude, you're more than likely getting decaf'ed.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
But because I've been behind the counter for three years now, and never really a customer, I want to know what it's like, for you, being a customer. What's your drink of choice? How often do you visit? When you walk in, do baristas say hey and start your drink for you automatically or already have it ready to go? Do you want to punch the register person in the face when they try to up-sell (asking to add an extra shot of espresso, buy a pound of coffee, etc)? Have you had any really bad experiences at Starbucks? Any really good ones that stand out in your mind? Is there anything that really bugs you about some baristas? What do you absolutely LOVE about certain baristas? Or anything else you'd like to add. (Keep in mind that Starbucks in Targets, airports, grocery stores, or anyplace else aren't really "ours," as they're franchised out.) I'm just honestly curious because I never really get any feedback from anyone who isn't my boss, heh.
SPEAKING of work, I was told this morning that I pretty much gonna be promoted to a shift manager. Heh. Raise = good, acting like I think this company is the end all, be all = ungood. Oh well. I'll make it work. I've even had managers from OTHER stores recommend me to be a shift manager, so it was high time for the jump up, I guess.
Also, pumpkin spice came out two days ago, UNGGHH. If you like your drinks pretty sweet, try a pumpkin spice soy chai. So UNFalicious.
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Date: 2009-09-03 02:48 pm (UTC)I order Venti Latte Extra shot, EVERY TIME. I am not SUPER regular at either of the 3 I visit often, and too be honest I don't think any of them keep staff very long.
Never really have people try and upsell me, maybe since I order extra. At least not beyond the "is there anything else?" Once in a while they may ask if I need a bag of coffee, sometimes it's nice (mostly when I forget that I need it)
The most annoying thing baristas do? Being too extreme in either direction. I think I am more critical since I have done it.
Worst experience... http://www.yelp.com/biz/starbucks-coffee-glen-cove (I am the only review there)
Fall lattes are nothing, BRING ON THE WINTER ONES!!
no subject
Date: 2009-09-04 04:35 pm (UTC)(I'm sure you're probably aware, but you do know you can get peppermint mochas anytime of the year, right? RIGHT? *Clings to PMs!!!*)
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Date: 2009-09-04 04:57 pm (UTC)But honestly it's a good thing they are seasonal or I would have bigger problems.
That visit was the day of my grandmother's funeral, so I was in a mood. BUT SERIOUSLY!! Don't fight with me!! I just took the tall latte and left, I would have started a big scene if I didn't.
I worked for Seattle's Best and a little cafe the video store I worked at had upstairs. I think total I was a barista & manager for about 5 years. Before I came to Comcast I was offered a assistant manager job at the 'Bucks and turned it down, I HATE getting up at 4 am and the location was kinda hard to get to.
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Date: 2009-09-05 07:32 pm (UTC)OH WOW! That's so cool! Yeah, ASMs are actually paid LESS than shift managers, because I think they only are scheduled 37 hours a week or so and get paid salary. So I think you made the best choice, ha.